RETURNS POLICY

You may return, exchange or refund any item within 7 days of purchase, for any reason. 

Returned items must be unworn, unused, unwashed with all original tags attached.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

RETURN FREIGHT

We offer free returns on all orders within Australia. 

HOW TO RETURN

To return an item please email customercare@pereirafitzgerald.com within 7 days of receiving your item and include your order number, advise the styles you seek to return and if you require an exchange or refund. 

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at customercare@pereirafitzgerald.com with a brief description and a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

INCORRECT ITEMS

If you have received an item different to the one you ordered please contact customercare@pereirafitzgerald.com.

RECEIVING A REFUND

Your refund will be credited to the original credit card or PayPal account used to pay for your purchase. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.